Refund & Cancellation Policy

Last updated: July 29, 2026

Because we prepare food fresh to order, our ability to cancel or refund an order is time-limited. This policy explains exactly when and how that works.

Cancellation window

An order can only be cancelled while it's still in the Confirmed stage — before our kitchen starts preparing it. Once preparation has started (status moves to Preparing or later), the order can no longer be cancelled, since the food and packing are already committed.

How to cancel

Cancel from the Order Tracking screen in the app, where available, or email us at vsc.foods@gmail.com with your order code as soon as possible — cancellation requests are only honored if the order hasn't moved past the Confirmed stage yet.

How refunds work

• Paid by wallet: refunded instantly to your Pantry wallet balance.
• Cash on Delivery:nothing was charged, so there's nothing to refund — the order is simply cancelled.
• Paid online (UPI/cards/netbanking via Razorpay): refunds are processed manually to your original payment method and typically reflect within 5–7 business days, depending on your bank or payment provider.

Once an order is out for delivery

Orders that have already been dispatched or delivered are not eligible for cancellation or refund, except where you report a genuine quality issue (e.g. wrong item, missing item, or a food safety concern) — contact us promptly after delivery and we'll review it on a case-by-case basis. Refunds or replacements for quality issues are at our discretion.

Changes to this policy

We may update this policy from time to time. The policy in effect at the time you place an order is the one that applies to that order.

Contact us

Questions about a cancellation or refund? Email us at vsc.foods@gmail.com.