Terms & Conditions

Last updated: July 29, 2026

By accessing or placing an order through this website or our mobile app (together, the "Service"), you agree to these Terms & Conditions. If you do not agree, please do not use the Service.

1. Accounts

You sign in using a one-time code sent to your email. You're responsible for keeping access to that email secure and for all activity under your account. Provide accurate name, phone number, and delivery information — we're not responsible for failed deliveries caused by incorrect details you've provided.

2. Orders

Placing an order is an offer to buy, which we may accept or decline at our discretion — including for reasons such as item unavailability, a pricing or listing error, suspected fraud, being outside our current delivery locations, or the store being temporarily closed. We'll let you know if we can't fulfill an order.

3. Pricing & Payment

Prices, delivery fees, and packing charges are shown at checkout and may change without notice; the price at the time you place an order is what applies to that order. Payment is made via wallet, Cash on Delivery, or online payment through Razorpay, depending on what's available at checkout. We reserve the right to change which payment methods are offered at any time.

4. Delivery

We only deliver to a curated set of locations, selectable at checkout. Estimated delivery times shown in the app are estimates, not guarantees — actual times can vary due to traffic, weather, order volume, or other circumstances outside our control. We're not liable for delays caused by such circumstances.

5. Cancellations & Refunds

See our Refund & Cancellation Policy for the specifics of when orders can be cancelled and how refunds are handled.

6. Acceptable use

You agree not to misuse the Service — including placing fraudulent orders, abusing promo codes outside their intended terms, or being abusive toward our staff or delivery partners. We may suspend or terminate accounts that violate this.

7. Intellectual property

The Pantry name, logo, and all website/app content are our property or used under license, and may not be copied or used without our permission.

8. Limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim is limited to the amount you paid for the order giving rise to that claim.

9. Changes to these terms

We may update these terms from time to time. Continued use of the Service after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts having authority over our place of business.

Contact us

Questions about these terms? Email us at vsc.foods@gmail.com.